Return Policy

Please inspect your order upon delivery.

We want you to feel completely confident in your purchase from Wholesale Frame Company. If there's an issue with your order, we're here to make it right.

Returns & Exchanges

You may return any frame within 10 days of receiving your order for a replacement or refund, as long as it is unused and in its original packaging.

• • Damaged frame? We’ll replace or refund it.
  • Wrong size? We’re happy to exchange it.
  • Not happy with the finish? Let us know, and we’ll find a solution.

To start a return, please contact us at info@wholesaleframeco.com with your order details and photos (if applicable). We’ll provide a return shipping label and cover the return shipping cost up to $24.95. If return shipping exceeds this amount, the customer is responsible for the difference.

Guarantee

We guarantee that every frame is free of manufacturing defects and meets our highest standards of craftsmanship. If a frame fails due to defects in materials or workmanship, we will replace or refund it within 30 days of purchase.

Additional Notes:

• Returns must be authorized before sending them back. Items returned without prior approval may not be accepted.
• Custom or special-order frames may not be eligible for returns.
• Refunds will be processed to your original payment method within 10 business days after we receive and inspect the returned frame. If you prefer, we can also issue store credit.

If you have any questions, feel free to reach out to us at info@wholesaleframeco.com or (203) 238-9841.