Return Policy

Please inspect your order on delivery.

We want you to feel confident ordering from Wholesale Frame Company. If something is not right, please contact us and we will help find a reasonable solution.
Ten-Day Returns

Frames and other eligible products may be returned for any reason within 10 calendar days of delivery. This includes returns due to size, color, finish, or a change of mind.

To qualify for a return:

  • Contact us within 10 calendar days of delivery.
  • Items must be unused and in their original condition.
  • Items must be returned in their original packaging.
  • Returns must be authorized before being shipped.

Standard frames, custom-size frames, special orders, six-packs, and hardware are eligible unless otherwise stated in the product description or quote.

Return Shipping
  • We provide free return shipping for eligible standard parcel orders.
  • Oversize frames and orders originally delivered by LTL freight are subject to return shipping charges. Wholesale Frame Company will provide a return-shipping credit equal to 20% of the returned merchandise value. The customer is responsible for any return freight cost exceeding that credit.
  • Original shipping or freight charges are not refundable.
Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged during shipping or we made an error with your order, contact us promptly and include:

  • Your order number
  • Photos of the damaged or incorrect item
  • Photos of the shipping box or pallet

Please retain the item and all packaging materials until we have reviewed the issue.

When an order arrives damaged or incorrect, we will arrange an appropriate replacement, repair, or refund and cover the necessary shipping costs.

Thirty-Day Workmanship Guarantee
  • All frames are guaranteed against defects in materials and workmanship for 30 days from delivery.
  • If a frame fails because of a manufacturing defect, we will repair it, replace it, or refund the purchase price. This guarantee does not cover damage caused by improper installation, handling, storage, modification, or normal wear.
Refunds
  • Refunds are issued to the original payment method after the returned merchandise has been received and inspected. Please allow up to 10 business days for the refund to be processed.
  • Any six-pack or volume discount may be adjusted if a partial return causes the remaining order to no longer qualify for the original discount.
Starting a Return

To request a return, contact us before sending anything back:

Email: info@wholesaleframeco.com
Phone: (203) 238-9841

Please include your order number and the reason for the return. We will provide return instructions and any applicable shipping label or freight information.