FAQs

CAN I ORDER SPECIAL SIZES?

--Yes, many different sizes can be ordered as long as they fit in our existing boxes, just call the toll free number (877-753-8501) to order.

CAN I ORDER JUST 1 FRAME?
--Yes, there are no minimum quantities however you may want to order two, four or six to take advantage of the flat rate shipping.

WHAT ABOUT SHIPPING?
--Most shipments go FedEx ground from the east coast. (Contact us for 2 day or overnight shipments.)

IS THERE A HANDLING CHARGE?
--Only the shipping cost is passed on to you, and that's a flat rate for the entire order. No handling fees, ever!

HOW FAST DO YOU SHIP?
--In most cases if the orders come in by 12pm, eastern standard time, it will ship the same day or the next. 

HOW CAN I CHOOSE MY MOULDING IF I CAN’T SEE WHAT THEY REALLY LOOK LIKE?
--If you're interested in a moulding contact us and we'll send you a sample.

WILL MY FRAME BE EXACTLY THE SAME ON MY NEXT ORDER?
--Moulding will change from lot to lot. Generally speaking the moulding will be a commercially acceptable match to your previous frame or sample chip.